Cancellation of Service
A 2 hour cancellation policy applies to all sedan reservations in Los Angeles, 4 hours outside of Los Angeles County. A 24 hour cancellation policy applies to all other vehicles. Client will be billed 80% of the full rate in the occurrence of a late cancellation. No Shows will pay the full amount.
Cancellation Policy for Specialty Vehicle: Cancellations for Specialty Vehicles and Specialty Events is 48 hours. A 25% nonrefundable fee of the total cost of the booking will be charged!
Pasadena Executive Limousine requires a major credit card to process all reservations.
All of our vehicles are Non-Smoking vehicles and no smoking of any substance is allowed.
Airport Pick Ups
To avoid a no-show fee, please do not leave the airport before calling the office for assistance. The number is (888) 232-5466 and can be accessed through the payphones if your cell phone is not working. For all arriving flights, meet your driver at the foot of the escalator or just past the security doors; if not there, then at the baggage claim area (if you haven’t arranged for a Curbside Pick Up.) Additional charges may incur for waiting time for arriving flights if the flight arrives later than the time on the airline websites, their phone services, or other flight status services. (This rarely occurs and usually only if your flight is stuck on the runway after landing for a protracted period of time for whatever reason beyond our control.)
Pasadena Executive Limousine shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop-off information provided by the client or representative thereof, and any situation beyond our control.
Additional Airport Fees:
Airports Pick-up Fee* Minimum Parking
LAX – Los Angeles International Airport $5.00 – Parking Minimum – $3.00
BUR – Burbank Airport $0.00 – Parking Minimum $4.00
LBG – Long Beach Airport $2.00 – Parking Minimum $4.00
SNA – John Wayne – Orange County Airport $2.25 – Parking Minimum $2.25
ONT – Ontario International Airport $12.00 – Parking Minimum $5.00
Additional Fees that May Apply
Add $20.00 for any inside Meet & Greet service on all domestic flights.
Add $40.00 for any inside Meet & Greet service on any International Flights.
Add $20.00 wait time for each 15 minutes on departures (after 1st. 15 minute grace period.)
Add $10 for airport Pickups before 5:00 AM and after Midnight.
Add $20 for each 15 minutes of waiting time for lost baggage.
Add any tolls.
All rates are subject to a gas surcharge if the price of gasoline rises above $4 per gallon.
Add $10.00 for each additional pickup, drop, or stops on route to your destination. If the pickup, stop, or drop is not along a direct route to the airport, please inquire.
*Note: You can pay $0.00 on all parking & Meet & Greet Services by ordering a Curbside Pick Up.*
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